Contract Conditions

This agreement governs the General Purchasing Conditions of the different products offered on this webpage by BERTA FERRER FERRER (hereinafter, LES ÉCOLIERS) holder of NIF No. 48090015M and registered address at C/ Pau Claris 136, 2º 2ª, 08009 Barcelona (Spain).

Upon completing the registration process and purchase of any of our products, the CLIENT expressly accepts and submits to the specific clauses below and to the conditions on accessing and using our portal and its privacy policy, available via the link “Legal Notice”.

The CLIENT acknowledges sufficient legal capacity to be contractually bound.

This contract is permanently available in the legal notices on our webpage.

1. Prices and taxes

In consideration for the product acquired, the CLIENT expressly accepts to pay to LES ÉCOLIERS the sums specified at the time of purchase on the price list shown on the website www.lesecoliers.com for the chosen products.

The products offered on this website are subject to Value Added Tax (VAT) that IS INCLUDED in the prices listed for each product.

Delivery of the items shall be deemed to be in the VAT applicable territory if the delivery address is located in Spanish territory, except Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that in effect at the time in accordance with the specific item in question. Deliveries of orders destined for Canary Islands, Ceuta, Melilla are exempt from VAT, without detriment to the relevant taxes and tariffs being levied under the law in effect in each of these territories.

For shipments to European Union countries, Spanish VAT will be deducted and the VAT rate of the country of destination will apply.

No VAT will be levied on deliveries to non-EU countries. However, these orders may be subject to import and/or custom duties depending on the regulations of each country.

Any import and/or customs duties applicable shall be borne by the recipient. These expenses may vary depending on the country of destination and therefore cannot be estimated prior to delivery in most cases.

Shipping costs are NOT included in the price of the products.

Once the products have been selected and following confirmation of the order and prior to making payment, the final purchase price will appear on the screen, which includes the VAT (Value Added Tax), handling, packaging and shipping expenses, if any, which will be shown on the purchase order at the time of purchase and on the bill.

It does not include any time not specified in the description as included.

PRICES DELIVERY TO 2 KILOS

SPAIN AND PORTUGAL: 6,5 € (VAT INCLUDED)

BALEARIC ISLANDS: 14,90€ (VAT INCLUDED)

CANARIAS ISLANDS, CEUTA AND MELILLA: 19,80€ (VAT INCLUDED)

FRANCE, UNITED KINGDOM, ITALY, BELGIUM, HOLLAND, LUXEMBOURG, GERMANY: 14,90€ (VAT INCLUDED)

AUSTRIA, POLAND, DENMARK, CZECH REPUBLIC, SWITZERLAND: 19,80€ (VAT INCLUDED)

Other countries of europe: 29,50€ (VAT INCLUDED)

United States and Canada: 34,80€ (VAT INCLUDED)

Latin America: 45€ (VAT INCLUDED)

2. Purchase procedure

Orders may only be placed on this webpage by natural persons aged over 14 and companies.

The webpage sets out all our products individually. The procedure for making and handling the purchase is shown on the webpage and the following steps must be applied:

  1. Choose the desired product.
  2. When selecting a product it can be added to the Shopping Cart and the client can continue to shop or process the order.
  3. If this is the first time you are using our portal, to process the order you need to complete a registration form with your personal data and create a personal user account. Once this step is completed, you will receive confirmation of your successful registration at the email address you have provided. If you are already a registered user, just enter the username and password you created for the first purchase to continue shopping. The username code and password are personal and belong to the person who registered who shall be solely liable for their safekeeping. You can manage the information we have and modify or update your data using your account.
  4. The order showing the articles selected one by one will then be checked and the total price calculated.
  5. It is also necessary to indicate the billing and delivery addresses for the purchase. A single address may be given for both billing and delivery.
  6. Once this process is complete, it is necessary to check the box indicating that the terms and conditions of sale have been read and accepted.
  7. The systems available for making payment in accordance with the method chosen in each case appear on the webpage.
  8. Once the payment details have been entered, the client must confirm the order by pressing on the “Purchase” button.
  9. The delivery of the product will be processed upon pressing the “Purchase” button.

The CLIENT is aware that the photographs and descriptions of the products on the webpage are an approximate image of the products and services offered and that they may differ from the original. The descriptions and illustrations of the products offered on this webpage are solely for information purposes.

3. Availability and delivery

The products offered by LES ÉCOLIERS are available for distribution anywhere in the world.

Orders will be processed once payment is received correctly.

The products offered by LES ÉCOLIERS are always subject to available as specified on our Website for each product. Should any item not be available, the client will be duly informed of this lack of availability for purchase. Under normal conditions all the products appearing on our Website are available for delivery within the timeframes shown.

When a product is out of stock after being ordered by the CLIENT, they will be duly informed and offered an alternative product with similar characteristics as to price and quality to the one purchased. If the CLIENT is not interested in accepting the alternative and chooses to withdraw the initial order, LES ÉCOLIERS shall return any sums paid and inform them of the steps and timeframe of the reimbursement.

As a general rule, the maximum delivery time to the address will be 5 to 7 working days in accordance with the country of destination from the time of the purchase and confirmation of payment. These delivery times are approximate and under no circumstance are binding upon LES ÉCOLIERS.

Deliveries will take place on working days (Monday to Friday). The CLIENT is advised to indicate their timing preferences for the delivery when filling in the details of the order under the section Comments.

Delivery of the product purchased to the address will be carried out by the forwarder together with a delivery note for the address given on the purchase order the client must sign as acknowledgement of receipt. In addition, the CLIENT will be duly advised if any incident occurs or the delivery is delayed for any reason.

Should delivery to the address not be possible due to the absence of the addressee, the forwarder will directly contact the CLIENT to agree on a delivery time or the withdrawal of the package at the appropriate office or giving instructions on how to proceed. Should delivery be impossible due to the wrong address being given, the cost of re-shipping the order will be borne by the CLIENT. LES ÉCOLIERS is not liable for any delay in deliveries of parts purchased when the cause is attributable to the forwarder.

In order that the CLIENT be informed at all times of the handling of the purchase they will receive an email confirming the order and payment.

The CLIENT may also check the status of the order by sending an email to info@lesecoliers.com.

4. Payment and payment periods

The following forms of payment are accepted:

  • Debit and credit cards: The transaction is carried out by connecting directly to BANKIA via its payment gateway. Visa, MasterCard and American Express are accepted.
  • Paypal: Connecting directly to Paypal.
  • Bank transfer: by making a deposit of the total amount of the purchase in the current account shown.

Once payment is made you will receive a confirmation email.

LES ÉCOLIERS does not have any knowledge of the details of your credit card. Our payment systems are fully secure.

Payment are prior to delivery of the product or provision of the service and therefore LES ÉCOLIERS will not supply the product ordered until such time as it has received payment of same. LES ÉCOLIERS reserves the right to temporarily or definitively cancel any orders placed due to any incident affecting collection of same.

5. Bills

Should the CLIENT require a bill they must contact the customer care service in the email: admin@lesecoliers.com.

The CLIENT is responsible for confirming reception of any notifications and informing us of any modification to their details, and LES ÉCOLIERS shall not accept any liability arising from this circumstance.

6. Warranty

All our products are subjected to quality controls and are warranted against faulty manufacture for a 2-year period as from the date of purchase. The warranty covers any fault in manufacture or materials, although you must report non-acceptance within a period of 2 months as from becoming aware of same. The warranty only covers faulty products. It does not cover damage, improper use or others not attributable to a supplier or product defect. During the warranty period the CLIENT may return the product and we will repair or replace it. Shipping costs arising from returns under warranty will NOT be borne by the CLIENT.

The warranty document is the purchase receipt.

7. Returns

The following conditions for the return of our products shall not apply to cases where the right of withdrawal is exercised.

Returns or product changes will only be accepted in the event of factory defects, damages during freight or delivery errors. Under no circumstance may more than 14 days have elapsed from receipt of the product and the packaging and accessories must be included. Verification will be performed prior to the acceptance of the existence of any defects or anomalies in the manufacturing or packaging together with inadequate or negligent use, handling or storage. Products will always be accompanied by the appropriate delivery note or bill.

In the event of a return due to a manufacturing or packaging defect or any error in the order, the CLIENT will be offered, if possible, repair of the item or replacement by an alternative at no additional cost and without any right to compensation on the part of the CLIENT. Expenses arising from shipping the repaired or correct order will be borne by LES ÉCOLIERS.

In any event, the return will be subject to LES ÉCOLIERS first examining the condition of the product returned and verification that the requisites necessary under these terms of sale have been complied with. Once the return has been received and if applicable we shall refund the sum paid within a maximum of 30 days and under the same terms as used for making payment.

LES ÉCOLIERS reserves the right to reject returns reported or shipped after the term provided or products not in the same condition as when received.

Returns will be handled by sending an email to info@lesecoliers.com describing the reasons and causes alleged for the return. It is also necessary to include the name and surnames and reference number of the order. Once the request has been received, we shall process it accordingly.

8. Right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without having to justify the withdrawal.

This withdrawal period will expire after 14 calendar days as from the day you or a third party, other than the forwarder, took material possession of the items.

To exercise this right of withdrawal you must notify us at: BERTA FERRER FERRER, C/ Pau Claris 136, 2º 2ª, 08009 Barcelona, email: info@lesecoliers.com, your decision to withdraw from the contract via an unequivocal statement (for example, a letter sent by post, fax or email). You can use the withdrawal form that appears below, although this is not compulsory.

Withdrawal form model

For the attention of:

BERTA FERRER FERRER

C/ Pau Claris 136, 2º 2ª

08009 Barcelona

info@lesecoliers.com

 

I hereby notify you that I withdraw the following item from my sale contract:

Received/Ordered on:

Name of consumer:

Signature of consumer:

Date

To comply with the withdrawal period notice of this right being exercised should be sent before the corresponding timeframe has expired.

Consequences of withdrawal:

Should you decide to withdraw, we will refund all payments received from you including the delivery costs (except any additional expenses arising from your choosing a different delivery method to the less expensive ordinary delivery method we offer) without undue delay and at the latest 14 calendar days as from the date on which you inform us of your decision to withdraw from this contract.

You will bear only the direct cost of returning the items, so the collection cost will be deducted from the refund, unless the cause is faulty quality, error in the shipment on our part or change of size.

We will perform the refund using the same payment method used by you for the original transaction, unless you have expressly instructed otherwise; you will incur no expenses as a result of this refund.

We inform you that we may retain this refund until we receive the items or until you present proof of their return, whichever occurs first.

Once the request for withdrawal has been notified, you must return or directly deliver the items without undue delay and within 14 calendar days at the latest as from the date you inform us of your decision to withdraw. This timeframe will be considered met when the items are returned before said period has expired.

The items returned must be in perfect condition, undamaged, without any deformation or any signs of wear and tear, scratching or staining. You will be liable for any reduction in the value of the items resulting from any handling other than that necessary to establish the nature, characteristics and operation of the items.

9. Perfection of the contract and modification of services

This contract is perfected by payment of the product and shipping to the CLIENT with a confirmation email containing a description of the purchase.

LES ÉCOLIERS reserves the right to modify in any manner any of the characteristics and conditions of its services with a view to enhancing same and benefitting the CLIENT.

10. Obligations of the parties

LES ÉCOLIERS undertakes to supply the CLIENT with the products and services acquired, using due diligence in providing the service and safeguarding the necessary facilities for operation of the network, for which purpose it has adequate technical and IT equipment and to manage the logistics, shipping and delivery of the purchase by means of the forwarder.

The CLIENT undertakes to use the services at their disposal in good faith without infringing any laws or third-party rights and to pay for the product selected in the manner and at the time set forth in these sales conditions and upon receipt at the place indicated for delivery.

LES ÉCOLIERS does not warrant that the availability of the service referred to herein is continuous or uninterrupted due to circumstances originating as a result of Internet issues, breakdown of IT devices or other unforeseeable circumstances. The CLIENT therefore accepts to tolerate these circumstances within reasonable limits and expressly waives any claim against LES ÉCOLIERS for any contractual or extra-contractual liability for any failures, errors or use of the service engaged.

11. Communications

All and any notices between the parties shall be preferably via email. The CLIENT is responsible for confirming reception of any notices and informing LES ÉCOLIERS of any modification to their details, and the latter shall not bear any liability arising from this circumstance. In the event of a modification, the CLIENT must inform LES ÉCOLIERS by email or by calling the telephone numbers appearing on our webpage.

Pursuant to article 21 of Law 34/2002 on Information Society and Ecommerce Services we inform you that are commercial communications and information relating to our website and the products offered there will be carried out by email to the address provided, which will be revocable. You have in any event the option of rejecting our commercial communications by sending an email to  info@lesecoliers.comwith the subject line UNSUBSCRIBE.

12. Commitment, acceptance and validity of the contract

The CLIENT acknowledges having read and accepted the legal conditions of use and privacy policy of the webpage.

The CLIENT acknowledges they have understood all the information regarding the products and services including, if applicable, those of delivery as presented on our webpage together with all the conditions and stipulations contained herein and attests that they are sufficient to exclude any error in consenting hereto and therefore expressly accepts same in full.

The CLIENT is fully aware that the acceptance and execution of this contract shall take place by providing their data and by pressing the “Purchase” button on our webpage and perfected by payment of the service.

13. Applicable legislation.

This contract is mercantile in nature and shall be governed and construed pursuant to Spanish law.

Should any type of discrepancy or dispute arise between the parties as to the construction, content or execution hereof which is not resolved by mutual agreement, the Parties shall submit to the competent courts provided the user is a consumer. In the absence of an obligatory forum, the Parties submit to the courts of Barcelona.

We place at our customers’ disposal the following link to the official online dispute resolution platform of the European Commission.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

14. Security of your personal data

More information: Privacy Policy.

 NB: These General Purchasing Conditions were modified on 17/01/2019. We may modify them at any time and alter the prices and products offered. Please check the date of issue every time you connect to our Webpage so as to ensure no modification has been made that may affect you.

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