Returns & Exchanges

1. Returns

The following conditions for the return of our products shall not apply to cases where the right of withdrawal is exercised.

Returns or product changes will only be accepted in the event of factory defects, damages during freight or delivery errors. Under no circumstance may more than 14 days have elapsed from receipt of the product and the packaging and accessories must be included. Verification will be performed prior to the acceptance of the existence of any defects or anomalies in the manufacturing or packaging together with inadequate or negligent use, handling or storage. Products will always be accompanied by the appropriate delivery note or bill.

In the event of a return due to a manufacturing or packaging defect or any error in the order, the CLIENT will be offered, if possible, repair of the item or replacement by an alternative at no additional cost and without any right to compensation on the part of the CLIENT. Expenses arising from shipping the repaired or correct order will be borne by LES ÉCOLIERS.

In any event, the return will be subject to LES ÉCOLIERS first examining the condition of the product returned and verification that the requisites necessary under these terms of sale have been complied with. Once the return has been received and if applicable we shall refund the sum paid within a maximum of 30 days and under the same terms as used for making payment.

LES ÉCOLIERS reserves the right to reject returns reported or shipped after the term provided or products not in the same condition as when received.

Returns will be handled by sending an email to info@lesecoliers.com describing the reasons and causes alleged for the return. It is also necessary to include the name and surnames and reference number of the order. Once the request has been received, we shall process it accordingly.

2. Right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without having to justify the withdrawal.

This withdrawal period will expire after 14 calendar days as from the day you or a third party, other than the forwarder, took material possession of the items.

To exercise this right of withdrawal you must notify us at: SONIA GRAU CONESA, Calle LArrard, 28B. (08024 ) Barcelona, email: info@lesecoliers.com, your decision to withdraw from the contract via an unequivocal statement (for example, a letter sent by post, fax or email). You can use the withdrawal form that appears below, although this is not compulsory.

Withdrawal form model

For the attention of:

SONIA GRAU CONESA
C/ Larrard, 28B.
08024 Barcelona (Spain)
info@lesecoliers.com

I hereby notify you that I withdraw the following item from my sale contract:
Received/Ordered on:
Name of consumer:
Signature of consumer:
Date:

To comply with the withdrawal period notice of this right being exercised should be sent before the corresponding timeframe has expired.

Consequences of withdrawal:

Should you decide to withdraw, we will refund all payments received from you including the delivery costs (except any additional expenses arising from your choosing a different delivery method to the less expensive ordinary delivery method we offer) without undue delay and at the latest 14 calendar days as from the date on which you inform us of your decision to withdraw from this contract.

You will bear only the direct cost of returning the items, so the collection cost will be deducted from the refund, unless the cause is faulty quality, or error in the shipment on our part.

We will perform the refund using the same payment method used by you for the original transaction, unless you have expressly instructed otherwise; you will incur no expenses as a result of this refund.

We inform you that we may retain this refund until we receive the items or until you present proof of their return, whichever occurs first.

Once the request for withdrawal has been notified, you must return or directly deliver the items without undue delay and within 14 calendar days at the latest as from the date you inform us of your decision to withdraw. This timeframe will be considered met when the items are returned before said period has expired.

The items returned must be in perfect condition, undamaged, without any deformation or any signs of wear and tear, scratching or staining. You will be liable for any reduction in the value of the items resulting from any handling other than that necessary to establish the nature, characteristics and operation of the items.

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